Flat Panel Solutions Ltd has adopted and embraced a philosophy of continuous improvement throughout all areas of its business. Given this constant focus on improvements we have four key programmes which not only identify areas for focus but ensure that actions are taken and improvements made where required:

Customer Process and Specification Initiative

A key differentiator for FPS is our ability to integrate customer specific requirements into our defined process blueprints in order to provide tailored and optimised service to key customers. Any changes identified through process improvements, new product introductions or required by OEMs and Customers are captured and quickly implemented.
This initiative addresses this key area of customer differentiation whilst ensuring that FPS processes continually evolve towards being ‘best of breed’.

Yield Improvement Initiative

Achieving high yields at each stage of the repair process is important for both customers and FPS . This key initiative was set up to standardise the data capturing mechanism which in turn has led to the automatic capturing of yield data in our evolving repair shop floor control system. This standardised approach has also led to more efficient sharing of panel or equipment issues, hence speeding resolution and improving yields.

PCAR Process

Any process failures or specific panel issues are controlled, reported and actioned through the PCAR Process.
This Closed Loop Corrective Action method ensures that full focus, issue ownership and corrective actions are put in place controlled and measured.
Feedback to the customer is fundamental in ensuring that the customer receives the ‘feel good factor’ that reported issues are being monitored, recorded and actions put in place to ensure closure of any problem areas.

Out of Box Audit

Out of Box audit is performed on all packed products and includes a review of the packaging material used, cosmetic condition of the product and overall functionality. The audit is based on a sample plan basis unless otherwise requested by the customer.
Any failures are automatically controlled by the PCAR Process and sampling plans increased to monitor any possible issues.
This level of focus and control ensures that only fit for use products are issued from the FPS repair process to our customers.